Comments for Strategy and IT Management http://www.ronbpalmer.com Philosophical Inquiry Wed, 03 Aug 2011 22:01:38 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on What’s next for ITIL and IT Service Management by ian Clayton http://www.ronbpalmer.com/archives/78#comment-284 ian Clayton Wed, 03 Aug 2011 22:01:38 +0000 http://blog.ronbpalmer.com/?p=78#comment-284 Ron, I ask myself the same question. But for different reasons. Service Management has little to do with the explanations and concepts found with ITIL, and even ITIL 2011. ITSM - should be the application of service management concepts, those used by the non-IT universe, to the challenges of IT. ITIL has much of this wrong and has encouraged nearly 1.5m IT professionals to think and act 'inside-out', and fail their customers. Ron, I ask myself the same question. But for different reasons. Service Management has little to do with the explanations and concepts found with ITIL, and even ITIL 2011.

ITSM – should be the application of service management concepts, those used by the non-IT universe, to the challenges of IT. ITIL has much of this wrong and has encouraged nearly 1.5m IT professionals to think and act ‘inside-out’, and fail their customers.

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